frequently asked questions
How long after I’ve placed an order should I expect my order to ship?
After you’ve placed your order, it will be confirmed within one business day via email. Our typical shipping time is 72 hours on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock. To check the status of your order, click on "MY ACCOUNT" link on the top of this page.
What are my shipping options?
Rates for shipping within the 48 Contiguous US states. At Mood Theories, we ship all products via USPS to the 48 contiguous United States. Due to extremely high shipping costs, we cannot offer flat rate shipping to the following areas: Alaska, Hawaii, Puerto Rico, or the Virgin Islands. All P.O. Box and military APO/FPO addresses ship via US Mail unless otherwise specified. Packages shipped via USPS can take upwards to 4 weeks to reach their destination. If we anticipate your order to take longer than 9-21 business days, you will be notified by email or phone. When your order ships, you will receive a shipping confirmation email with a tracking number, and you can use it to track your order at www.fedex.com should we ship your item(s) via FedEx.
Is my information secured?
We understand this concern with shopping online. Mood Theories is committed to the complete privacy and security of your personal information. Mood Theories utilizes several encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all our users to protect their credit card number by never sending that number (or your Mood Theories password) via email.
Do you accept major credit cards?
Currently, we are unable to accept checks or money orders. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER only.
Can I make changes to my order?
Orders are processed when received. To make a change, please call us on 301-264-5150 as soon as possible. Every effort will be made to accommodate your request.
